A Year After Replacing 90% of Staff With AI, This CEO Shares the Results
In July 2023, Suumit Shah, the CEO of Indian e-commerce platform Dukaan, made a radical decision that shook the global tech community he replaced 90% of his customer service team with AI powered chatbots. At the time, his move sparked outrage and fascination in equal measure. Now, a year later, Shah has publicly shared the … Read more